Refund & Cancellation Policy

1. Escrow Refund Guarantee

At Cloutty (operated by UCDREAMS TECHNOLOGIES LLP), we protect both brands and creators through an automated, milestone-driven escrow protocol. Funds deposited for brand sponsorship contracts remain securely held until agreed deliverables are satisfied.

2. Full Refund Conditions (100% Brand Refund)

A brand sponsor is eligible for a full 100% refund of escrow funds if:

• The creator formally rejects the campaign proposal or fails to accept within 72 hours.
• The creator fails to submit the agreed deliverables before the deadline without prior mutually agreed extension.
• The creator deletes their account or becomes unresponsive during an active campaign.
• Both brand and creator mutually agree in writing to cancel the contract before production begins.

3. Revisions & Quality Disputes

• Each package outlines the number of included revisions (e.g. 1 or 2 revisions). Brands must request revisions within 48 hours of draft submission.
• If submitted content deviates substantially from the approved campaign brief, the brand may open a formal Dispute.
• Cloutty Mediation Team reviews the original creative brief, script approval records, and final video/post to render a fair arbitration decision within 3 business days.

4. Refund Processing Timelines

Approved refunds are credited back to the original funding source:

• Razorpay (UPI / NetBanking / Indian Cards): 2 to 4 business days.
• PayPal (International Cards / Wallet): 1 to 3 business days.
• Cloutty Account Balance: Instant credit.